Welcome to the Refund and Returns Policy page of Eric Digital. We value your satisfaction and strive to provide high-quality products and services. This document outlines our policies regarding refunds, returns, exchanges, and related processes to ensure transparency and clarity. Please read this policy carefully before making any purchase, and do not hesitate to contact us if you have any questions or require assistance.

---

1. Overview

At Eric Digital, we are committed to delivering products and services that meet your expectations. However, if you experience issues with your purchase, our refund and return procedures are designed to address your concerns promptly and fairly. This policy applies to all purchases made through our website, unless otherwise specified.

---

2. Eligibility for Refunds and Returns

Our goal is to ensure your complete satisfaction. Therefore, refunds and returns are considered under the following circumstances:

• Defective or Damaged Items: If the product received is damaged, defective, or not as described, you are eligible for a full refund or replacement.
• Incorrect Items: If you receive an item different from your order, we will rectify the mistake with a refund or replacement.
• Order Cancellation: If you cancel your order before shipment, you are eligible for a full refund.
• Service Issues: If our digital services do not meet the agreed-upon specifications or are not delivered as promised, you may be eligible for a refund or rescheduling.

Please note that certain products or services, especially digital or customized items, may have specific refund conditions outlined at the point of sale.

---

3. Non-Eligible Refunds and Returns

The following scenarios are generally not eligible for refunds or returns:

• Change of mind or no longer needing the product or service.
• Products that have been used, altered, or damaged after delivery.
• Digital products or services that have been accessed or downloaded.
• Items purchased during promotional sales with specific “final sale” policies.
• Custom or personalized items where the product has been made to your specifications.

---

4. Return Process

To initiate a return or refund, please follow these steps:

a. Contact Customer Support

• Reach out to our customer service team within [X] days of receiving your order.
• Provide your order number, details of the issue, and supporting evidence such as photographs if applicable.

b. Return Authorization

• Our support team will review your request and, if eligible, issue a Return Authorization (RA) number along with detailed instructions.
• You will receive guidance on how to package the item and where to send it.

c. Shipping the Return

• Items should be returned in their original packaging and in new, unused condition.
• You are responsible for the return shipping costs unless the return is due to our error or defective products.
• We recommend using a trackable shipping method to ensure the item reaches us safely.

d. Inspection and Processing

• Upon receipt, our team will inspect the returned item within [X] business days.
• If the return is approved, we will process your refund or replacement as requested.

---

5. Refund Processing

a. Refund Timeline

• Approved refunds will be processed using the original payment method.
• Refunds typically take between [X] to [Y] business days to reflect in your account, depending on your bank or payment provider.

b. Partial Refunds

• In cases where only part of your order is eligible for a refund, we will process a partial refund accordingly.

---

6. Exchanges

If you received a damaged, defective, or incorrect item, we will gladly exchange it for the correct product or provide a refund. Exchanges are subject to product availability.

Process for Exchange:

• Contact our support team within [X] days of receipt.
• Follow the return process outlined above.
• Once the return is received and inspected, we will ship the replacement at no additional cost.

---

7. Special Cases for Digital Services

Since many of our offerings are digital (such as online services, downloadable content, or digital consultations), refunds are typically not available once the service has been accessed or the digital content has been downloaded, unless:

• The service was not delivered as described.
• There was a technical issue preventing access.
• You notify us promptly within [X] days of purchase.

In such cases, we will work with you to resolve the issue, which may include rescheduling, technical support, or a refund if appropriate.

---

8. Cancelling Orders

If you wish to cancel an order, please contact us as soon as possible. Orders that have not yet been shipped or processed are eligible for cancellation and a full refund. Once the order has been shipped or in process, standard return policies apply.

---

9. Late or Missing Refunds

If you have been issued a refund but have not received it within [X] business days, please:

• Check with your bank or credit card company.
• Contact your bank or payment provider, as processing times may vary.
• Contact our customer support team for further assistance.

---

10. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page with an updated effective date. We recommend reviewing this policy periodically to stay informed about our procedures.

---

11. Contact Us

If you have questions, need assistance with a return or refund, or wish to initiate the process, please contact our support team:

• Phone: +1 616 255 7008
• Email: support@ericdigital.site
• Address: 117 Union St, Adrian, MI 49221, USA

---

12. Final Notes

Your satisfaction is our priority. We aim to handle all refund and return requests efficiently and fairly. Please retain your receipts, order confirmation, and proof of purchase to facilitate the process. We appreciate your understanding and trust in choosing Eric Digital for your needs.

Thank you for being a valued customer!