At Eric Digital, we are committed to providing high-quality digital products and services that meet your expectations. Our Warranties Policy outlines our commitments regarding the quality, performance, and support of our products, as well as the scope and limitations of any warranties offered. Please read this policy carefully to understand your rights and our obligations.

1. Scope of Warranties

a. Digital Products and Services:
Eric Digital provides digital products, including software, digital content, and online services. Our warranties cover defects in materials or workmanship, functionality issues, and compliance with described features under normal use.

b. Physical Products:
If applicable, physical products purchased from Eric Digital are covered by manufacturer warranties or our own limited warranties, depending on the product type and source.

c. Service Warranties:
We offer certain guarantees regarding the performance of our services, including uptime, support response times, and issue resolution, as specified in our Service Level Agreements (SLAs).

2. Warranty Periods

The warranty period begins on the date of purchase or delivery and lasts for a specified duration, which varies depending on the product or service:

• Digital Products: Typically covered for [insert duration, e.g., 30 days, 90 days], unless stated otherwise.
• Physical Products: Covered for the duration of the manufacturer’s warranty or as specified at purchase.
• Services: Covered according to the terms of the applicable SLA, generally [insert period].

You will be notified of the specific warranty period applicable at the time of purchase or delivery.

3. Our Warranties

a. Quality and Performance:
We warrant that our digital products will perform substantially in accordance with the product descriptions, specifications, and documentation provided at the time of purchase. We strive to ensure that our products are free from defects in materials and workmanship during the warranty period.

b. Functionality:
Our digital products and services are designed to function as described and intended. We warrant that they will operate correctly when used under normal conditions and in accordance with provided instructions.

c. Support and Maintenance:
We warrant that our customer support services will be provided in a professional manner, and response times will adhere to the standards outlined in our SLAs.

4. Limitations and Exclusions

Our warranties do not cover:

• Damage caused by misuse, abuse, or neglect: Including but not limited to improper installation, unauthorized modifications, or use outside specified parameters.
• Third-party software or hardware: Not supplied or endorsed by Eric Digital.
• Accidental damage or natural disasters: Such as fire, flood, or other force majeure events.
• Unauthorized repairs or alterations: Performed by third parties without our approval.
• Content or data loss: We do not warrant against data corruption, loss, or unauthorized access.

Note: Digital content and products are often non-refundable once accessed or downloaded, and warranties do not cover issues arising from user errors or external factors beyond our control.

5. Warranty Claims Process

To make a warranty claim, you must:

1. Contact our support team at support@ericdigital.site or call +1 616 255 7008.
2. Provide proof of purchase, order details, and a description of the issue.
3. Follow the troubleshooting or diagnostic procedures we recommend.
4. Allow us reasonable time to assess and verify your claim.

Assessment and Resolution:
If your claim is valid, we will, at our discretion, provide a repair, replacement, or refund. Our goal is to resolve warranty issues promptly and efficiently.

6. Remedies and Limitations

a. Repair, Replacement, or Refund:
Depending on the nature of the defect and the circumstances, we may opt to repair, replace, or refund the digital product or service.

b. No Further Warranties:
EXCEPT AS EXPRESSLY SET FORTH IN THIS POLICY, ERIC DIGITAL DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

c. Limitation of Liability:
Our liability under any warranty is limited to the original purchase price paid for the product or service. We shall not be liable for any indirect, incidental, consequential, or punitive damages arising from defects or issues.

7. Warranty Disclaimer

While we strive to ensure the highest quality standards, digital products are inherently complex and may occasionally contain errors or bugs. Our warranties are limited to addressing issues that significantly impair the functionality of our products during the warranty period. We do not guarantee that our products will be free from bugs or errors, nor do we guarantee compatibility with all systems or environments.

8. Changes to This Warranties Policy

Eric Digital reserves the right to update or modify this Warranties Policy at any time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of our products and services after any modifications constitutes your acceptance of the revised policy.

9. Contact Us

If you have questions about our Warranties Policy or need to make a warranty claim, please contact us at:

• Phone: +1 616 255 7008
• Email: support@ericdigital.site
• Address: 117 Union St, Adrian, MI 49221, USA